At Minhaj Bags, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you can request a return or exchange according to the policy below.

Return & Exchange Eligibility

To be eligible for a return or exchange, the product must be unused, undamaged, and in its original condition with packaging, tags, and accessories included.

• Return or exchange request must be made within 7 days of receiving the order.
• The item must not be used, washed, damaged, or altered.
• Proof of purchase or order confirmation is required.
• Clear photos or videos may be required for damaged, defective, or wrong items.

Damaged, Defective or Wrong Item

If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery. After verification, we will offer a replacement, exchange, or refund as applicable.

Non-Refundable Conditions

• Items damaged due to customer use or mishandling
• Products without original packaging or tags
• Change of mind after using the product
• Items returned after the return period has passed

Return Shipping

If the product is damaged, defective, or incorrect, Minhaj Bags will guide you regarding the return process. If the return is due to customer preference or change of mind, return shipping charges may be paid by the customer.

Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed through the available payment method or bank transfer within a reasonable time.

Contact Us

For return, exchange, or refund requests, please contact us:

Minhaj Bags
Millat Road, Faisalabad, Punjab, Pakistan
Email: info@minhajbags.com
Phone: +92 3177667472